Terms & Conditions

By placing your order you agree to the above conditions.

Please read these Terms & Conditions carefully before accessing or using our website.

Thank you for visiting our website. This website is operated by Theory of Living. Throughout the site, the terms “we”, “our” and “us” refers to Theory of Living and “you” and “your” refers to you, the client, website user, visitor or customer.

1. general
By visiting this site and purchasing a product from us and/or using or our services, you agree to be bound by the below Terms and Conditions as well as any additional policies provided on this website including those referenced herein and/or available by hyperlink such as the Privacy Policy.

If you are under the age of 18, by registering an account on our site, visiting or making any purchase on our site, you agree that you have your parent or guardian’s permission and that they fully understand the Terms and Conditions of this site.

By accessing or using any part of the site, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement then you may not access the website or use any services.

You can review the most current version of the Terms & Conditions at any time on this page. We reserve the right to modify, change or update these Terms & Conditions from time to time, please re-visit this page periodically to ensure you are aware of any updates or amendments.

2. personal information
We will collect, store, use and disclose any personal data provided by you in accordance to the Privacy Policy. Read our Privacy Policy here.

3. acceptance of your order
Once your order has been placed you will receive a confirmation email with the details of your order. Please review all information carefully, including the delivery address and recipient details and contact us immediately if any information is incorrect.

4. payment method
We accept Credit Card payments (Visa, MasterCard, Amex or Discover), Bank Transfer and OVO checkout via Xendit. Once the transaction is complete you will return to theoryofliving.com.

You agree to provide current, complete and accurate payment and billing details for all purchases made on this site. You agree to promptly update your account and other information, including your email address and phone number so that we can contact you as needed to verify payment information.

5. change/cancellation of order
Cancellations of orders are not accepted. All orders placed are final.

If you wish to change your order, 48 hours notice (prior to delivery date) is required.

If you have made a mistake when placing your order please contact us immediately via enquiry@theoryofliving.com to correct the information provided.

6. pricing
Prices for our products are subject to change without notice.

7. promotion codes
Promotion codes are not transferrable and not redeemable for cash. Discounts are applied to the subtotal prior to delivery charges being applied. Promotion codes must be redeemed prior to the expiry date (if provided) and any balance and/or discount remaining after the expiry date is forfeited.

8. delivery
Our delivery service is available 7 days a week.

Cut-off times for placing orders for delivery are as follows:

Monday to Saturday (excluding public holidays):

Order before 12 noon; earliest delivery next day before 2pm.

Order after 2pm; orders will be processed on the next day and therefore earliest delivery is the day after.

Sundays and Public Holidays:

Orders will be processed on the next working day.

Therefore, if placing an order on Sunday the earliest delivery would be from Tuesday morning onwards.

Additional processing time is required for certain products, please check the delivery information on the product page for details.

Deliveries are scheduled either before 2pm, or between 2pm and 7pm.

If a specific delivery time is required please contact us before placing your order to ensure we can accommodate your request. Additional charges may apply.

Delivery charges calculated at checkout apply to 1 (one) product only. For purchases of multiple products to one delivery address, additional charges may apply, depending on the size of your order.
Please contact us at enquiry@theoryofliving.com for any queries on delivery charges.

Delivery charges are calculated at checkout according to location.

For delivery to locations that are not available at checkout, please give us a call to discuss individual delivery schedule and charges.

It is the responsibility of the sender to provide full and correct details for delivery and to ensure that the recipient will be available to accept the delivery during the allotted timeframe. Please provide the recipients real name where he/she can be identified at the delivery location.

9. returns and refunds
There will be no refunds or exchanges of products unless the purchased item is out of stock. In the event of a defective product, we will only exchange the goods with the exact same item. You have 5 business days after signed delivery to notify us of any issues with the item or damages caused during transit.

We have provided detailed information on our Succulent Care page to ensure your items last as long as possible. We cannot guarantee freshness or beauty for items that have not been properly cared for.

10. corporate payment terms
Please contact our sales team for further information on corporate payment options. Unless otherwise notified all orders must be paid in full prior to delivery. Payments can be made via cash, bank transfer or cheque as listed above in section 12.

12. intellectual property
All content on this site and produced by Theory of Living including the website design, photographs, images, text, video, graphics, illustrations, proposals, workshops and product design are the intellectual property of Theory of Living. You may not reproduce, republish, sell, upload or otherwise distribute any of the content contained within this site without prior written consent and authorisation from Theory of Living.

All photographs on this site from third-parties credit the photographer where possible, if you have reason to believe your work is being used on this site without your permission please contact us directly to resolve the issue.

This site is for personal and non-commercial use only, images and/or content may be downloaded for personal use only, if shared to third-parties including your personal social media accounts you must acknowledge Theory of Living and/or the photographer as the rightful owner and source of the material.

Theory of Living reserves the right to take action against person/s responsible for any unauthorised use of content from this site.

19. website security
Our website uses Secure Socket Layer (SSL) technology to ensure your shopping experience is safe and secure. This encrypts and protects the data you send to us over the Internet. You will notice a small padlock in the URL field at the top of your browser as well as ‘https:’ instead of “http:’ which means that you are in secure mode. You can click on the padlock for further information regarding the SSL certificate registration.

20. errors, inaccuracies and omissions
Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, orders, delivery information, product care or availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

21. liability
Theory of Living does not guarantee that the use of our service or this site will be error-free. You expressly agree that your use of this site is at your sole risk and we recommend that all users have their own security measures in place including up-to-date software and anti virus installed.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

In no case shall Theory of Living, our directors, officers, employees, affiliates, agents, contractors, interns or suppliers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special or consequential damages of any kind arising from any breech of the Terms & Conditions by you, or any person using your account regardless of your actions or inactions.

22. jurisdiction
These Terms & Conditions and this website are governed by and construed in accordance with the laws in Indonesia